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Emergency contacts

Emergency contacts

Please note that SWEDA does not operate an emergency service. Our usual opening hours are 8am-8pm Monday-Thursday. If you call outside of these times, we may not be there to answer, but you can still leave us a voicemail message and we will get back to you. 


If you require support and you are unable to reach us, please try the following:

If you are already receiving support from mental health services, you should have a care plan. This will include details of your local Community Mental Health Team and who you should contact in a crisis. If in doubt, contact your GP.

If you feel that you need to talk to someone immediately for emotional support, then you may find a telephone support line useful.

Phone lines for emotional support

Offering emotional support 24 hours a day.
Tel: 116 123 

Stay Alive App
The UK’s first suicide prevention app, Stay Alive. The app is totally free to users and offers help and support both to people with thoughts of suicide and to people concerned about someone else. Most of the content is viewable offline, and parts of the app can be customised by the user to suit their personal needs.


Papyrus HOPELine
This is a specialist telephone service staffed by trained professionals who give non-judgmental support, practical advice and information to, children, teenagers and young people up to the age of 35 who are worried about how they are feeling and to anyone who is concerned about a young person.

Tel: 0800 068 4141 – 24hrs per day
Text: 07860 039967

SANE Mental Health Helpline
Offers emotional support and information to anyone (age 16+) affected by mental health problems through a helpline, Textcare and online support forum.

Tel: 0300 304 7000 (4pm to 10pm daily)

Callback service: 07984 967708 (leave a message giving first name and contact details. A trained professional or senior volunteer will call back within a few days)
Email: for a response within 72 hours
Textcare: Apply via website (not a crisis service) 

ChildLine is a private and confidential service for children and young people up to the age of 19.

Tel: 0800 1111 (24 hours a day, 7 days a week)
Email: Set up an account on the website send a confidential email via 
1-2-1 chat via website to speak to a counsellor

The Mix
Essential support for under-25’s.

Tel: 0808 808 4994 (16:00-23:00 Monday to Friday)
1-2-1 chat: (16:00-23:00 Monday to Friday)
Group chat: 
Email via website for a response within 24 hours (excluding weekends)

Confidential helpline providing a listening, information and support service for men.

Tel: 0800 58 58 58 (17:00 – 00:00 daily)
Webchat: (17:00 – 00:00 daily)

Mind Infoline
Offering advice and support information on a range of topics including types of mental health problems, where to get help, medication and alternative treatments and advocacy.

Tel: 0300 123 3393 (09:00 – 18:00 Mon – Fri, except for Bank Holidays)

Lists contact information for support and listening services available in colleges and universities across the United Kingdom.  Please see the website for the contact details for your area: 

MINDLine Somerset
Operates a local confidential telephone support line for anyone who is experiencing or has experienced emotional or mental distress.

Tel: 01823 276 892 / 0800 138 1692 (24 hours a day, seven days a week)

Shout / Crisis Text / Snow Camp / Young Minds
Offers resources and a text line for people struggling to cope.

SHOUT 85258 (Shout, Crisis and Young Minds)
BREATHE 85258 (Snow Camp)
THEMIX 85258 (The Mix)


SWEDA MINDLine Eating Disorders Helpline
Helpline service open to anyone suffering from an eating disorder, including sufferers and carers.

Tel: 0300 330 5464 (Tuesdays 20.00-2300 and Sundays (11.00-14.00)

Support Line
Provides signposting for mental health services nationwide, offering confidential emotional support to children, young adults and adults.

Tel:         01708 765200 (18:00 – 20:00 Tuesdays, Wednesdays and Thursdays)
Email: for a response within 48 hours

LGBT+ Switchboard
Provides a one stop listening service for LGBT+ people on the phone, by email and through Instant Messaging

Tel: 0800 0119100 (10:00 – 22:00 every day)
Email: for a response within 5 days

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